Background

The client operates in the mental health and clinical training space, offering:

Counselling services for patients

A counselling training school

Services connected to NHS contracts

Due to the sensitive nature of their work, the client needed to improve security standards in line with NHS expectations—without the budget flexibility of a large enterprise.

Challenge

The company had outgrown its previous IT provider and needed:

A smoother, more proactive support relationship

Higher levels of cybersecurity aligned with Cyber Essentials

Infrastructure modernization without significant cost overruns

The ability to scale operations, including new site launches

Balancing robust security with affordability was the core challenge.

Solution

Bongo IT began by conducting a full audit and producing a clear, itemized proposal to bring the client’s systems in line with Cyber Essentials standards—while remaining cost-conscious.

Key steps included:

Managed handover from the previous IT company, including documentation and knowledge transfer

Installation of full-fibre internet with automatic failover backup lines at both sites, ensuring true redundancy and minimal downtime

Expansion of network infrastructure, adding cabling and managed WiFi access points to enhance coverage in counselling and training rooms

Deployment of new PCs and gradual hardware upgrades, timed with budget availability

Implementation of a digital sign-in system, which now doubles as a live fire register for both premises

Bongo IT also introduced a yearly IT budget plan, ensuring transparency and helping the client remain within financial limits.

Results

Achieved Cyber Essentials compliance, improving security across all systems

Improved internet reliability and zero unscheduled downtime due to redundant connections

Better wireless access and user experience in key service areas

Clear IT budgeting with consistent delivery at or under budget

Streamlined opening of new sites, with replicable systems in place

Elevated executive awareness and faster decision-making through a close working relationship with the CEO

Conclusion

By taking a tailored, cost-efficient approach to cybersecurity and IT infrastructure, Bongo IT helped this clinical services provider scale securely and sustainably. With a focus on planning, transparency, and executive collaboration, Bongo IT remains a trusted partner—one helping to future-proof a growing organisation operating in a highly regulated and sensitive sector.